Not recognized as Premium user

This topic contains 6 replies, has 4 voices, and was last updated by  Heiner Moderator 4 months, 2 weeks ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • 8. November 2016 at 14:21 #23770


    My name is Sebastien and I joined the Max2Play community recently.
    I purchased the premium license about 2 weeks ago. The purchase has been confirmed and appears as “complete” in the shop section –> Good.
    However I do not manage to activate the license on my RPi3. And I am sure that I am connected with the wifi.

    Second issue (that might be linked to the fist one) it seems that I have 2 different accounts on your website. One for the main website, one for the shop site. Both have the same login (my email address) but different passwords, why is it not linked ? Also it seems that I do not appear are Premium member on the forum.
    I noted a topic about that on the FAQ : “Connect your License Code to your eMail address”. Then when I try to find my License Code, I read : Your licence Code is your email address … WTF?!? There is something wrong.

    Can anyone help me ?

    Have a nice day

    8. November 2016 at 19:31 #23776


    mei Problem liegt ähnlich. Hab grad meine Lizenz erneuert und habe hier im Forum sofort wieder Premiumsatus.
    Aber im Image auf dem Pi steht immer noch “Not Activated”

    8. November 2016 at 20:51 #23777


    hat sich erledigt. Einmal ne andere email-Adresse eingegeben und gespeichert, dann wieder die Richtige gespeichert.
    Registrierung bestätigt

    9. November 2016 at 17:12 #23842

    Hi Sebastien,
    We have different systems for the Shop and the Website that do not allow us to completely connect both accounts. However, the linking of both should have worked since you now show up as a premium member in our forums. Please try the same steps std did to activate your device’s premium features:
    Delete the license, click “save”, reenter the license, click “save”. I just tested your email and got it activated on a test device, so it should work.

    9. November 2016 at 18:16 #23846

    Hi Heiner,

    That protocol worked! I am now activated. Thank you.

    10. November 2016 at 0:49 #23850


    I have the same problem. Could you do something and confirm to know ifi need to open other post? I use the same email address. Thanks

    10. November 2016 at 14:30 #23862

    Hi xkeliff,
    I am not sure what your issue is. I tested your email and its is an active premium license that worked with our test device. Have you followed the same steps I detailed above that fixed Sebastien’s issue? They should work for you as well.

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