Max2Play Home 2016 (en) › Forums › General Questions on Hardware and Max2Play Versions › [SOLVED] Not recognized as Premium user
8. November 2016 at 14:21 #23770
My name is Sebastien and I joined the Max2Play community recently.
I purchased the premium license about 2 weeks ago. The purchase has been confirmed and appears as „complete“ in the shop section –> Good.
However I do not manage to activate the license on my RPi3. And I am sure that I am connected with the wifi.
Second issue (that might be linked to the fist one) it seems that I have 2 different accounts on your website. One for the main website, one for the shop site. Both have the same login (my email address) but different passwords, why is it not linked ? Also it seems that I do not appear are Premium member on the forum.
I noted a topic about that on the FAQ : „Connect your License Code to your eMail address“. Then when I try to find my License Code, I read : Your licence Code is your email address … WTF?!? There is something wrong.
Can anyone help me ?
Have a nice day
Sebastien9. November 2016 at 17:12 #23842
We have different systems for the Shop and the Website that do not allow us to completely connect both accounts. However, the linking of both should have worked since you now show up as a premium member in our forums. Please try the same steps std did to activate your device’s premium features:
Delete the license, click „save“, reenter the license, click „save“. I just tested your email and got it activated on a test device, so it should work.10. November 2016 at 14:30 #23862
I am not sure what your issue is. I tested your email and its is an active premium license that worked with our test device. Have you followed the same steps I detailed above that fixed Sebastien’s issue? They should work for you as well.18. Mai 2017 at 12:43 #28916
I tested your license and it is definitely active. You can try this url-test with your email and see whether your network is able to verify the license:6. Juni 2017 at 12:42 #29264
You are not in our shop system as an active premium license owner. Perhaps you have a voucher code to get a trial license in our shop? If so, please enter that when buying a trial license in your shopping cart as a discount coupon to get it for free.
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