Cannot activate my licence

This topic contains 7 replies, has 3 voices, and was last updated by  Heiner Moderator 11 months, 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • 9. November 2017 at 13:29 #32381

    Hello,

    I forgot to renew my licence and today i saw it. I purchased a new licence. But in my max2play system interface i cannot activate it. It show’s not activated. I had the SD Card protection active before the end of my licence and now it shows that’s still active but when i go to the sd card protection tab it shows that it is not installed because i’ve no active licence installed.
    Helpppppp pleaseeeeeee

    https://www.dropbox.com/s/1mknu67bb15bre8/Capture%20d%E2%80%99%C3%A9cran%202017-11-09%20%C3%A0%2012.29.38.png?dl=0

    • This topic was modified 11 months, 1 week ago by  arnaju.
    9. November 2017 at 17:19 #32386

    Hi arnaju,

    First of all, thank you for pointing out this potential problem for all users. We have now added an uninstall button on the newest beta of the plugin that remains even if the device does not have an active license.

    For your system, you can SSH into the device (using putty or something similar) and execute the following command:
    sudo /var/www/max2play/application/plugins/sdcardprotection/scripts/uninstall_sdcardprotection.sh

    This will deinstall the SD card protection manually and after rebooting, you will be able to activate your license again.

    9. November 2017 at 17:27 #32390

    Thanks for your fast answer. I’m a Mac user and i don’t know the program „Putty“. Is it possible to have a fast ‚how to“ ?
    Thanks a lot

    9. November 2017 at 17:34 #32391

    Hi arnaju,

    Just an SSH client. I am sure there myriads for Mac out there as well. Apparently Mac OS X has one built in: https://www.ssh.com/ssh/putty/mac/

    Just enter the IP of your device in there to access it. It should ask you for a login, that’s user: pi pw: raspberry

    For sudo and root login you need the pw „max2play“. Then enter the aforementioned line verbatim and hit enter.

    Afterwards, you can do a reboot and the SD card protection should be uninstalled.

    9. November 2017 at 17:56 #32392

    Ok i did it (see screenshot) but the sd card protection is still active. Did i misdone ?
    https://www.dropbox.com/s/7yz7tf8z82b3ftm/Capture%20d%E2%80%99%C3%A9cran%202017-11-09%20%C3%A0%2016.56.12.png?dl=0

    9. November 2017 at 18:13 #32393

    Ok i did it a second time and my licence is now activated. Thanks a lot for the powerful and fast support as usual.
    Arnaud

    9. November 2017 at 21:10 #32396

    My license expired a few days ago and I tried to purchase a new 2-year license and it says my „email already in system“ – so how do I purchase a renewal?
    thanks
    Hilary

    10. November 2017 at 10:29 #32400

    Hi Hilary,

    The account is connected to your license and when you log in to your shop account your preexisting login and then purchase (using PayPal or another method) the license duration will be added to your shop account’s email address which itself is the license you need to enter in the Max2Play web interface.

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