{"id":12992,"date":"2014-10-21T13:22:45","date_gmt":"2014-10-21T11:22:45","guid":{"rendered":"http:\/\/www.max2play.com\/?page_id=12992"},"modified":"2023-08-17T11:48:58","modified_gmt":"2023-08-17T09:48:58","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.max2play.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"[spb_text_block pb_margin_bottom=&#8220;no&#8220; pb_border_bottom=&#8220;no&#8220; width=&#8220;1\/1&#8243; el_position=&#8220;first last&#8220;]\n<h3>Important!<\/h3>\n<h4>Please use our <a href=\"https:\/\/www.max2play.com\/wiki\/\">Wiki\u00a0section<\/a> where most questions are already answered. Also look for your problem in the <a href=\"https:\/\/www.max2play.com\/en\/forums\/\">Max2Play forums<\/a>.<\/h4>\n<p>If you do not find any solution and need <strong>technical support<\/strong>, post a new thread in the right <a href=\"https:\/\/www.max2play.com\/en\/forums\/\">Max2Play forum<\/a> with your problem. Include as much details as possible about your setup (device, Max2Play version, Max2Play image, peripheries, etc.) and the steps you have taken so far. This information will help us tremendously in solving the problem. We will adress your issue as soon as possible.<\/p>\n[\/spb_text_block] [blank_spacer height=&#8220;60px&#8220; width=&#8220;1\/1&#8243; el_position=&#8220;first last&#8220;] [spb_text_block pb_margin_bottom=&#8220;yes&#8220; pb_border_bottom=&#8220;no&#8220; width=&#8220;2\/3&#8243; el_position=&#8220;first&#8220;]\n<div class=\"cf7sg-container cf7sg-not-grid\"><div id=\"cf7sg-form-kundenanfrage-routing-en\" class=\" key_kundenanfrage-routing-en\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f50382-o1\" lang=\"de-DE\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/12992#wpcf7-f50382-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"50382\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.7.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f50382-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:50382,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;fragen-produkt-selected&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;fragen-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Questions about products&quot;}]},{&quot;then_field&quot;:&quot;produkt-one&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;produkt-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;What is Max2Play?&quot;}]},{&quot;then_field&quot;:&quot;produkt-two&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;produkt-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Do I need a Max2Play-Premiun Licence to be able to use the Max2Play Image?&quot;}]},{&quot;then_field&quot;:&quot;produkt-three&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;produkt-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How do I activate my licence?&quot;}]},{&quot;then_field&quot;:&quot;produkt-four&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;produkt-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;I received a giftcard with a licencecode, how do I use it?&quot;}]},{&quot;then_field&quot;:&quot;produkt-five&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;produkt-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How do I setup Max2Play and extensions on my devices?&quot;}]},{&quot;then_field&quot;:&quot;fragen-bestellung-selected&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;fragen-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Questions about ordering&quot;}]},{&quot;then_field&quot;:&quot;bestellung-lieferung&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;bestellung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Shipment&quot;}]},{&quot;then_field&quot;:&quot;bestellung-lieferung-one&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;lieferung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Who is your shipping service provider?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-lieferung-two&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;lieferung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Which countries does MaxPlay deliver to?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-lieferung-three&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;lieferung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;&quot;}]},{&quot;then_field&quot;:&quot;bestellung-lieferung-four&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;lieferung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Can my shipping adress be different from my billing adress?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-lieferung-five&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;lieferung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Are there shipping fees?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-lieferung-six&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;lieferung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How long is the delivery time?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-lieferung-seven&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;lieferung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Can I track my order?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-zahlung&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;bestellung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Payment&quot;}]},{&quot;then_field&quot;:&quot;bestellung-zahlung-one&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;zahlung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Which payment methods are accepted?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-zahlung-two&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;zahlung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How do I receive my invoice?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-zahlung-three&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;zahlung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Erhalte ich eine Best\\u00e4tigung \\u00fcber den Zahlungseingang?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-zahlung-four&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;zahlung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Wann wird der Rechnungsbetrag abgebucht?&quot;}]},{&quot;then_field&quot;:&quot;bestellung-zahlung-five&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;zahlung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Ist es m\\u00f6glich in Raten zu bezahlen?&quot;}]},{&quot;then_field&quot;:&quot;fragen-support-selected&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;fragen-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Questions about support&quot;}]},{&quot;then_field&quot;:&quot;support-one&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;support-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Wo kann ich den Support kontaktieren?&quot;}]},{&quot;then_field&quot;:&quot;support-two&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;support-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Where can I get technical support?&quot;}]},{&quot;then_field&quot;:&quot;support-three&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;support-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How do I create a forum thread?&quot;}]},{&quot;then_field&quot;:&quot;support-four&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;support-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;When do I get a response?&quot;}]},{&quot;then_field&quot;:&quot;fragen-rucksendung-selected&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;fragen-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Questions about return shipments&quot;}]},{&quot;then_field&quot;:&quot;rucksendung-one&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;rucksendung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Within what time period can I return my products?&quot;}]},{&quot;then_field&quot;:&quot;rucksendung-two&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;rucksendung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How long does it usually take until my return is processed?&quot;}]},{&quot;then_field&quot;:&quot;rucksendung-three&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;rucksendung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Wie kann ich meine Ware reklamieren?&quot;}]},{&quot;then_field&quot;:&quot;rucksendung-four&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;rucksendung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How can I complain my item?&quot;}]},{&quot;then_field&quot;:&quot;rucksendung-five&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;rucksendung-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How long does the refund take?&quot;}]},{&quot;then_field&quot;:&quot;fragen-sonstiges-selected&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;fragen-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Other&quot;}]},{&quot;then_field&quot;:&quot;sonstiges-one&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;sonstiges-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How do I create a customer account?&quot;}]},{&quot;then_field&quot;:&quot;sonstiges-two&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;sonstiges-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How do I sign up for the newsletter?&quot;}]},{&quot;then_field&quot;:&quot;sonstiges-three&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;sonstiges-type&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;How do I unsubscribe from the newsletter?&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false}}\" \/>\n<input type=\"hidden\" name=\"_wpcf7_key\" value=\"kundenanfrage-routing-en\" \/>\n<input type=\"hidden\" name=\"_cf7sg_toggles\" value=\"\" \/>\n<input type=\"hidden\" name=\"_cf7sg_version\" value=\"4.15.4\" \/>\n<input type=\"hidden\" name=\"_wpnonce\" value=\"521b93576a\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><b>Please select your problem<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fragen-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"fragen-type\"><option value=\"\">-- Please select --<\/option><option value=\"Questions about products\">Questions about products<\/option><option value=\"Questions about ordering\">Questions about ordering<\/option><option value=\"Questions about support\">Questions about support<\/option><option value=\"Questions about return shipments\">Questions about return shipments<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n<\/p>\n<div data-id=\"fragen-produkt-selected\" data-orig_data_id=\"fragen-produkt-selected\"  data-class=\"wpcf7cf_group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"produkt-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"produkt-type\"><option value=\"What is Max2Play?\">What is Max2Play?<\/option><option value=\"Do I need a Max2Play-Premiun Licence to be able to use the Max2Play Image?\">Do I need a Max2Play-Premiun Licence to be able to use the Max2Play Image?<\/option><option value=\"How do I activate my licence?\">How do I activate my licence?<\/option><option value=\"I received a giftcard with a licencecode, how do I use it?\">I received a giftcard with a licencecode, how do I use it?<\/option><option value=\"How do I setup Max2Play and extensions on my devices?\">How do I setup Max2Play and extensions on my devices?<\/option><\/select><\/span>\n\t<\/p>\n\t<div data-id=\"produkt-one\" data-orig_data_id=\"produkt-one\"  data-class=\"wpcf7cf_group\">\n\t\t<p>Max2Play is a multiroom audio solution with server and player components. Multiroom audio solution meaning, that one can have a server with unlimited players. The players play the music shared by the server; they can be synchronised or play different tracks at the same time. The mini-computer can act as a server, a player or both.\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"produkt-two\" data-orig_data_id=\"produkt-two\"  data-class=\"wpcf7cf_group\">\n\t\t<p>No, the Max2Play Image is free and can be used without a premium-licence. However, we distinguish between two types of plugins: the free plugins, which are included in the Max2Play-Image and the premium plugins, for which a premium-licence is needed. The list of avaiable plugins can be found here: <a href=\"https:\/\/www.max2play.com\/en\/addons\/\">https:\/\/www.max2play.com\/en\/addons\/<\/a>.\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"produkt-three\" data-orig_data_id=\"produkt-three\"  data-class=\"wpcf7cf_group\">\n\t\t<p>Your licence is saved in our database in the form of your email address you used to purchase your order. It can be activated in the webinterface under the \"Settings\/REBOOT\" tab. Please make sure the device you want to activate the device with, is connected to the internet. Further information can be found in our FAQ-website: <a href=\"https:\/\/www.max2play.com\/en\/faq\/\">https:\/\/www.max2play.com\/en\/faq\/<\/a>.\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"produkt-four\" data-orig_data_id=\"produkt-four\"  data-class=\"wpcf7cf_group\">\n\t\t<p>The instruction can be found here: <a href=\"https:\/\/www.max2play.com\/en\/wiki\/enter-a-discount-code\/\">https:\/\/www.max2play.com\/en\/wiki\/enter-a-discount-code\/<\/a>\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"produkt-five\" data-orig_data_id=\"produkt-five\"  data-class=\"wpcf7cf_group\">\n\t\t<p>Instructions and answers to questions regarding your setup can be found in our FAQ page: <a href=\"https:\/\/www.max2play.com\/en\/faq\/\">https:\/\/www.max2play.com\/en\/faq\/<\/a>. For technical issues or questions regarding your personal setup, please visit to our Max2Play-Forum: <a href=\"https:\/\/www.max2play.com\/en\/forums\/\">https:\/\/www.max2play.com\/en\/forums\/<\/a>.\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"fragen-bestellung-selected\" data-orig_data_id=\"fragen-bestellung-selected\"  data-class=\"wpcf7cf_group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"bestellung-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"bestellung-type\"><option value=\"\">-- Please select --<\/option><option value=\"Shipment\">Shipment<\/option><option value=\"Payment\">Payment<\/option><\/select><\/span>\n\t<\/p>\n\t<div data-id=\"bestellung-lieferung\" data-orig_data_id=\"bestellung-lieferung\"  data-class=\"wpcf7cf_group\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"lieferung-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"lieferung-type\"><option value=\"Who is your shipping service provider?\">Who is your shipping service provider?<\/option><option value=\"Which countries does MaxPlay deliver to?\">Which countries does MaxPlay deliver to?<\/option><option value=\"Can my shipping address be different from my billing address?\">Can my shipping address be different from my billing address?<\/option><option value=\"Are there shipping fees?\">Are there shipping fees?<\/option><option value=\"How long is the delivery time?\">How long is the delivery time?<\/option><option value=\"Can I track my order?\">Can I track my order?<\/option><\/select><\/span>\n\t\t<\/p>\n\t\t<div data-id=\"bestellung-lieferung-one\" data-orig_data_id=\"bestellung-lieferung-one\"  data-class=\"wpcf7cf_group\">\n\t\t\t<p>We ship our items with our shipping service provider DHL.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"bestellung-lieferung-two\" data-orig_data_id=\"bestellung-lieferung-two\"  data-class=\"wpcf7cf_group\">\n\t\t\t<p>An overview in which countries we ship can be found here: <a href=\"https:\/\/shop.max2play.com\/en\/lieferung\">https:\/\/shop.max2play.com\/en\/lieferung<\/a>.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"bestellung-lieferung-four\" data-orig_data_id=\"bestellung-lieferung-four\"  data-class=\"wpcf7cf_group\">\n\t\t\t<p>Yes, your order can be shipped to a different address than your billing address.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"bestellung-lieferung-five\" data-orig_data_id=\"bestellung-lieferung-five\"  data-class=\"wpcf7cf_group\">\n\t\t\t<p>Shipping orders over 100\u20ac we ship for free (Germany only, express shipping excluded). All shipping costs in EUR include 19% VAT. The shipping costs are dependent on the weight of the order, not the amount. More details about shipping costs can be found here: <a href=\"https:\/\/shop.max2play.com\/en\/lieferung\">https:\/\/shop.max2play.com\/en\/lieferung<\/a>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"bestellung-lieferung-six\" data-orig_data_id=\"bestellung-lieferung-six\"  data-class=\"wpcf7cf_group\">\n\t\t\t<p>Usually, your order is processed, packed and dispatched by us within 24 hours (weekends and holidays excluded). How long the shipping actually takes is difficult to say, however it should arrive at the latest within 3 working days.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"bestellung-lieferung-seven\" data-orig_data_id=\"bestellung-lieferung-seven\"  data-class=\"wpcf7cf_group\">\n\t\t\t<p>Yes, just click on the tracking link, which can be found in the email sent by us, after the items are packed and ready to be dispatched.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div data-id=\"bestellung-zahlung\" data-orig_data_id=\"bestellung-zahlung\"  data-class=\"wpcf7cf_group\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"zahlung-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"zahlung-type\"><option value=\"Which payment methods are accepted?\">Which payment methods are accepted?<\/option><option value=\"How do I receive my invoice?\">How do I receive my invoice?<\/option><\/select><\/span>\n\t\t<\/p>\n\t\t<div data-id=\"bestellung-zahlung-one\" data-orig_data_id=\"bestellung-zahlung-one\"  data-class=\"wpcf7cf_group\">\n\t\t\t<p>Supported payment methods: Advance payment, Paypal and credit card.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"bestellung-zahlung-two\" data-orig_data_id=\"bestellung-zahlung-two\"  data-class=\"wpcf7cf_group\">\n\t\t\t<p>The invoice is shipped with the package.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div data-id=\"fragen-support-selected\" data-orig_data_id=\"fragen-support-selected\"  data-class=\"wpcf7cf_group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"support-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"support-type\"><option value=\"Where can I get technical support?\">Where can I get technical support?<\/option><option value=\"How do I create a forum thread?\">How do I create a forum thread?<\/option><option value=\"When do I get a response?\">When do I get a response?<\/option><\/select><\/span>\n\t<\/p>\n\t<div data-id=\"support-two\" data-orig_data_id=\"support-two\"  data-class=\"wpcf7cf_group\">\n\t\t<p>Before you ask for technical assistance, please search for answers in the <a href=\"https:\/\/www.max2play.com\/en\/forums\/\">Max2play forum<\/a> or the <a href=\"https:\/\/www.max2play.com\/en\/wiki\/\">Wiki section<\/a> first. If you do not find any solution, post a new thread in the right Max2Play forum with your issue.\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"support-three\" data-orig_data_id=\"support-three\"  data-class=\"wpcf7cf_group\">\n\t\t<p>Go to the <a href=\"https:\/\/www.max2play.com\/en\/forums\/\">forum site<\/a> and select the right forum. Scroll all the way down until you find the \"Create New Topic\" section. There, you can describe your issue. Include as much details as possible (device, Max2play version, Max2play Image, peripheries etc.) and the steps you have taken so far, since it will help us tremendously in solving the problem.\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"support-four\" data-orig_data_id=\"support-four\"  data-class=\"wpcf7cf_group\">\n\t\t<p>We will adress your issue as soon as possible. Bear in mind, the more details you include in your issue description, the easier it is for us to find solutions for your problem.\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"fragen-rucksendung-selected\" data-orig_data_id=\"fragen-rucksendung-selected\"  data-class=\"wpcf7cf_group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"rucksendung-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"rucksendung-type\"><option value=\"Within what time period can I return my products?\">Within what time period can I return my products?<\/option><option value=\"How long does it usually take until my return is processed?\">How long does it usually take until my return is processed?<\/option><option value=\"How can I complain my item?\">How can I complain my item?<\/option><option value=\"How long does the refund take?\">How long does the refund take?<\/option><\/select><\/span>\n\t<\/p>\n\t<div data-id=\"rucksendung-one\" data-orig_data_id=\"rucksendung-one\"  data-class=\"wpcf7cf_group\">\n\t\t<p>You have 14 days to send back the goods, after you have received them. Detailed information about your our cancellation policy can be found here: <a href=\"https:\/\/shop.max2play.com\/en\/widerruf\">https:\/\/shop.max2play.com\/en\/widerruf<\/a>\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"rucksendung-two\" data-orig_data_id=\"rucksendung-two\"  data-class=\"wpcf7cf_group\">\n\t\t<p>Usually, the processing and reviewing takes around 7 work days, after the goods are received by us.\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"rucksendung-three\" data-orig_data_id=\"rucksendung-three\"  data-class=\"wpcf7cf_group\">\n\t\t<p>If a shipped item shows sign of defects or other damage, please contact us by sending us an email at info@max2play.com, with a short description of the issue. We will adress the issue as soon as possible.\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"rucksendung-four\" data-orig_data_id=\"rucksendung-four\"  data-class=\"wpcf7cf_group\">\n\t\t<p>Filler\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"rucksendung-five\" data-orig_data_id=\"rucksendung-five\"  data-class=\"wpcf7cf_group\">\n\t\t<p>Usually, your payment is refunded right after we have received and reviewed the item. The duration of the credit entry is set by the method of payment you have chosen while purchasing.\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"fragen-sonstiges-selected\" data-orig_data_id=\"fragen-sonstiges-selected\"  data-class=\"wpcf7cf_group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"sonstiges-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"sonstiges-type\"><option value=\"How do I create a customer account?\">How do I create a customer account?<\/option><option value=\"How do I sign up for the newsletter?\">How do I sign up for the newsletter?<\/option><option value=\"How do I unsubscribe from the newsletter?\">How do I unsubscribe from the newsletter?<\/option><\/select><\/span>\n\t<\/p>\n\t<div data-id=\"sonstiges-one\" data-orig_data_id=\"sonstiges-one\"  data-class=\"wpcf7cf_group\">\n\t\t<p>The registration can be found in the shop at \"My Account\" - \"Create an Account\" or directly at \"Creat an Account\" on top of the page. Fill in your name, aswell as your email adress. Important: the email adress, you use to sign up, is binding with your Max2Play-premium license! Choose your password wisely. Finally, press the \"Create an Account\" button. You will now be directed to the \"My Account\" page, where you can edit further informations, such as standard shipping adress or payment methods.\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"sonstiges-two\" data-orig_data_id=\"sonstiges-two\"  data-class=\"wpcf7cf_group\">\n\t\t<p>Every customer, who made a purchase at Max2Play-Shop, will automatically be subscribed to the newsletter. There is also an option to sign up manually here: <a href=\"https:\/\/www.max2play.com\/en\/news\/\">https:\/\/www.max2play.com\/en\/news\/<\/a> right on the bottom of the website. Fill in your email adress and your name and you will receive an email to confirm your subscription.\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"sonstiges-three\" data-orig_data_id=\"sonstiges-three\"  data-class=\"wpcf7cf_group\">\n\t\t<p>To unsubscribe from the newsletter, just go to the tab on the bottom of the newsletter. Click on it, you will instantly be unsubscribed and will not receive anymore information about the campaigns from Max2Play.\n\t\t<\/p>\n\t<\/div>\n<\/div><p style=\"display: none !important;\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"56\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div>\n[\/spb_text_block] [spb_text_block pb_margin_bottom=&#8220;no&#8220; pb_border_bottom=&#8220;no&#8220; width=&#8220;1\/3&#8243; el_position=&#8220;last&#8220;]\n<h3 class=\"mt0\">Address<\/h3>\n<p>Netzberater<br \/>\nHainstr. 1 (Barthels Hof)<\/p>\n<p>04109 Leipzig<br \/>\nGermany<\/p>\n<h3>Contact<\/h3>\n<p>Email: <a href=\"\/cdn-cgi\/l\/email-protection#dcb7b3b2a8bdb7a89cb2b9a8a6beb9aebda8b9aef2b8b9\">info@max2play.com<\/a><\/p>\n<p>Phone: +49 (0) 341-35540902<\/p>\n<h3>Stay social<\/h3>\n<ul class=\"social-icons large \">\n<li class=\"twitter\"><a href=\"http:\/\/www.twitter.com\/max2play\" target=\"_blank\"><i class=\"fab fa-twitter\"><\/i><i class=\"fab fa-twitter\"><\/i><\/a><\/li>\n<li class=\"facebook\"><a href=\"https:\/\/www.facebook.com\/pages\/Max2Play\/817243628343674\" target=\"_blank\"><i class=\"fab fa-facebook\"><\/i><i class=\"fab fa-facebook\"><\/i><\/a><\/li>\n<li class=\"youtube\"><a href=\"https:\/\/www.youtube.com\/channel\/UCu2JHGI142fLrkoUN8dUkRA\" target=\"_blank\"><i class=\"fab fa-youtube\"><\/i><i class=\"fab fa-youtube\"><\/i><\/a><\/li>\n<li class=\"instagram\"><a href=\"http:\/\/instagram.com\/official_max2play\" target=\"_blank\"><i class=\"fab fa-instagram\"><\/i><i class=\"fab fa-instagram\"><\/i><\/a><\/li>\n<li class=\"github\"><a href=\"https:\/\/github.com\/max2play\/webinterface\" target=\"_blank\"><i class=\"fab fa-github\"><\/i><i class=\"fab fa-github\"><\/i><\/a><\/li>\n<\/ul>\n\n[\/spb_text_block]\n","protected":false},"excerpt":{"rendered":"<p>[spb_text_block pb_margin_bottom=&#8220;no&#8220; pb_border_bottom=&#8220;no&#8220; width=&#8220;1\/1&#8243; el_position=&#8220;first last&#8220;] Important! Please use our Wiki\u00a0section where most questions are already answered. Also look for your problem in the Max2Play forums. If you do not find any solution and need technical support, post a new thread in the right Max2Play forum with your problem. Include as much details as possible about your setup (device, Max2Play [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.max2play.com\/en\/wp-json\/wp\/v2\/pages\/12992"}],"collection":[{"href":"https:\/\/www.max2play.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.max2play.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.max2play.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.max2play.com\/en\/wp-json\/wp\/v2\/comments?post=12992"}],"version-history":[{"count":15,"href":"https:\/\/www.max2play.com\/en\/wp-json\/wp\/v2\/pages\/12992\/revisions"}],"predecessor-version":[{"id":52893,"href":"https:\/\/www.max2play.com\/en\/wp-json\/wp\/v2\/pages\/12992\/revisions\/52893"}],"wp:attachment":[{"href":"https:\/\/www.max2play.com\/en\/wp-json\/wp\/v2\/media?parent=12992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}